We have listed a range of frequently asked questions below for you, hopefully the answers should give you more information about Vauxhall OnStar and how it works. For additional information please see our Dedicated OnStar Page. Alternatively you can contact us to find out more.


QUESTIONS AND ANSWERS.

Smartphone and APP

Q. For which mobile devices is the My Vauxhall app available?

A. The My Vauxhall App is available for Android and iOS mobile devices.

Q. How can I download and install the My Vauxhall app?

A. The My Vauxhall app is available to download from the Google Play Store for Android mobile devices or the AppStore for Apple iOS.


Security and Data Privacy

Q. What (personal) data is shared with OnStar for what purposes?

A. OnStar will only collect personal data in order to identify or address you for your subscribed services.

Q. Can I prevent OnStar from using my data?

A. OnStar will not forward your data to any 3rd parties without your consent.

Q. What about OnStar tracking me & knowing where I am?

A. OnStar does not track you. You are in control of when OnStar uses your location, the Privacy Button allows you to mask your location at any time. If you change your mind, you can press the Privacy Button again to reveal your location for OnStar services. Only in case of emergency will this be overruled to protect your life.

Q. What data is collected?

A. OnStar only collects data that you share with us to bring your OnStar subscribed services to you. Customer information - such as name, address, email, security information such as PIN, emergency contacts (in case you want us to contact a loved one if you have an emergency)

Vehicle data - such as odometer, mileage, tyre pressure, oil life, fuel levels, diagnostics,

Vehicle location - to provide destination download, stolen vehicle assistance & emergency services

Q. Can I decide which data is collected?

A. Yes you can. We will ask you to provide some basic customer information when you register, so we can legally deliver OnStar services. You may wish to share additional data beyond that, e.g. emergency contact information, directly at registration or later on.

Q. How do I know what data is collected by OnStar?

A. When you register for OnStar we will provide detailed information about what data is collected and what it is used for.

Q. How will this data be used?

A. The data OnStar collects will only be used to deliver your subscribed services to you. We will never forward your data for the use of a 3rd party without your consent

Q. Is the data transferred to other countries?

A. All OnStar service data will be stored on our servers in Germany and will remain in Europe. Some of your general customer data may need to be transferred through servers in the U.S., for example for billing and payment processing purposes. For details please see our Privacy Statement.


Destination Download

Q. My Vauxhall vehicle is not equipped with a original navigation system, can I still use OnStar Destination Download?

A. No. The Destination Download feature requires a factory-installed navigation system, and the relevant map data.

Q. How does it work?

A. Press the Service Button & request your point of interest or address. The advisor sends the address to your factory installed Navi system. After the advisor ends the call, the address is visible on the Navi system. Select the address & the Navi system provides the route


Diagnostics

Q. I can see a warning light in my vehicle. Can OnStar help me understand what it means and advise appropriate actions?

A. Yes. You may press the Service Button at any time and an OnStar advisor can run a thorough diagnostic check of your vehicle's key systems, even while the vehicle is in motion.


Emergencies

Q. What if I press the red SOS button unintentionally?

A. Sometimes these things happen, it is no problem. When you are connected to an advisor we will just check if there is anything else we can help with

Q. What happens if I have an accident in a place where there is poor reception or no mobile phone coverage is available?

A. The larger roof antenna which comes with OnStar, provides a stronger signal compared to your mobile phone, even if you are in an area of poor reception. However, where no coverage is available OnStar services may not be available.

Q. Can I use my own roadside provider via OnStar?

A. With OnStar, we provide our customers access to a first-class roadside emergency service, Vauxhall Roadside Assistance. We are able to provide them with vehicle details & in certain circumstances your location. We are currently unable to provide this same service with other roadside service providers.

Q. How does the Roadside assistance support work?

A. OnStar provides Roadside assistance support. If your car is within the Vauxhall Roadside Assistance coverage period and policy terms, they will dispatch a professional breakdown recovery team to your location. If you are outside the Vauxhall Roadside coverage, a charge may be payable to the roadside assistance provider.

Q. Is OnStar only available in emergencies?

A. No, OnStar can provide many more features than help in an emergency situation. You can contact OnStar via the blue Service Button in the car or the My Vauxhall App. If you need the address of that new restaurant, you want to check the warning light on your car, or if you forgot to lock the your car, we are there to help you 24/7, 365 days a year.

Q. Will OnStar always work?

A. OnStar services rely on wireless communication networks and satellite positioning systems. The larger roof antenna which comes with OnStar, provides a stronger signal compared to a mobile phone, which helps OnStar to stay better-connected to you and your vehicle, even if you are in an area of poor reception, but, there may be remote areas where OnStar services may not have a signal which will prevent them from working.


General

Q. Which cars will have OnStar?

A. OnStar is available for virtually every new Vauxhall passenger car - as standard on selected trims, or as an option on the rest - from Viva to Insignia (excludes VXR8)

Q. How do I get OnStar?

A. OnStar is standard on selected trims, or as an option on the rest. Please see the vehicle configurator for specific availability. When you purchase your new Vauxhall, your retailer will explain how to get OnStar, and how to activate the services online.

Q. How do I get started & use OnStar?

A. When you purchase an OnStar equipped vehicle, you need to register and activate OnStar. You will receive an email from Vauxhall - simply click on the link to complete the activation process. If you purchased a previously owned OnStar equipped vehicle, just press the Service Button to speak to an OnStar advisor to set up your OnStar account. If you have questions, press the Service Button to speak to an OnStar advisor.

Q. How do I access my OnStar account?

A. Once your account is set up, you will be able to access your OnStar account via My Vauxhall.

Q. Are all services available on all cars?

A. There maybe some services which are not available on some cars, please see "carline specifics on www.vauxhall.co.uk/onstar" for more details. Or contact Eakin Bros Ltd for more information.

Q. Can I have OnStar in my current car?

A. OnStar has been available in Vauxhall's newest models since late 2015. OnStar cannot be retro-fitted to existing cars.

Q. Can I get OnStar in other car brands?

A. OnStar is a unique service that is only available in Vauxhall cars

Q. How can I unsubscribe?

A. You can stop receiving OnStar services at anytime, although we hope you don’t want to. You can go online to your OnStar account and unsubscribe there, or you can press the OnStar Service Button in the car & talk to an advisor who can help you.

Q. Will OnStar work when I travel abroad?

A. Yes, OnStar services are available across Europe. Wi-Fi connection may vary by country. Please see the country lists under "Get OnStar" section on www.vauxhall.co.uk/onstar which shows where services and Wi-Fi roaming are available. Or contact Eakin Bros Ltd for more information.

Q. Does my insurance company get the data?

A. No your Insurance company will not be provided with any information. In fact your data will not be shared with any third parties unless you ask us to do so.

Q. Which languages will be OnStar Advisors be available in?

A. OnStar is available in 8 languages: English, French, German, Spanish, Italian, Dutch, Polish and Portuguese.

From late 2016 the following additional languages will be available: Bulgarian, Czech , Danish, Finnish, Greek, Hungarian, Norwegian, Romanian, Russian, Slovakian, Slovenian, and Swedish. To answer your call as quickly as possible, in exceptional circumstances you may be connected first to an English-speaking advisor

Q. How do I select my language?

A. Your OnStar account will be set to the language you choose at enrolment. At any time you can change the language in your account by going to the "my profile" page.

At any time you can change the language in your infotainment system , which will change the language in which OnStar Advisor communicates to you in (see the languages in the question above). If any other language is selected, you will be connected to an English speaking advisor.

Q. Can I try OnStar for free?

A. In the first 12 months, you can test the OnStar Services, free of charge, after your registration. Even for your 4G Wi-Fi Hotspot you will get a free data trial period. Details can be found on the "Get Vauxhall OnStar" section of the Vauxhall website www.vauxhall.co.uk/onstar, or please contact Eakin Bros Ltd for more information.

Q. When will my 12 month OnStar services trial start?

A. Your 12 month Services free trial starts on your vehicles registration date, the same day as your new vehicle warranty. Your Wi-Fi Hotspot free trial starts when you accept the nominated network operator T&Cs.


Pricing

Q. When driving in another country, will OnStar charge me with extra costs when calling an OnStar advisor?

A. When you are in your car, you will not be charged when you contact an advisor through the OnStar system.

Q. Can I try OnStar for free?

A. In the first 12 months, you can test the OnStar Services, free of charge, after your registration. Even for your 4G Wi-Fi Hotspot you will get a free data trial period. Charges apply after the free trial period. The OnStar subscription packages could be different from the services included in the free trial package. Or contact Eakin Bros Ltd to find out more.

Q. How much will OnStar cost after the first 12 months

A. Please refer to vauxhall.co.uk/OnStar/After-my-Trial. The OnStar subscription packages could be different from the services included in the free trial package.

Q. How much does it cost to call OnStar from the car?

A. You can contact OnStar as often as you wish, there are no additional costs for the calls you make.

Q. When driving in another country, will OnStar charge me with extra costs when calling an OnStar advisor?

A. When you are in your car, you will not be charged when you contact an advisor through the OnStar system.


Stolen-Vehicle Assistance

Q. Who is permitted to activate the ignition block?

A. Once the vehicle has been reported to the police as stolen, the OnStar advisor can use the police report number to search for your car, and activate the ignition block to prevent the vehicle from being restarted


WI-FI

Q. How can I connect a Wi-Fi device with the Wi-Fi hotspot?

A. It is really easy & just like you would connect to any Wi-Fi network. Firstly press the privacy button, select Wi-Fi settings on the infotainment screen & you will find the Wi-Fi hotspot name & password. Start a Wi-Fi network search on your mobile device and select your vehicle hotspot when listed. Enter the password when prompted. You can access your Wi-Fi settings in the car or via the app,

Q. I already have a 3G/4G subscription on my mobile. Why should I pay for another one?

A. OnStar Wi-Fi connectivity provide a stronger signal strength than your mobile, due to the large roof antenna on the car, and you will have a superior experience. You can also tether up to 7 mobile devices in the car, so your passengers will be able to use the hotspot too

Q. What about data roaming (EU)?

A. There are no additional costs for data roaming. Please see the country lists in section " get OnStar" showing where OnStar services & data are available.

Q. Can I turn off the Wi-Fi hotspot in the car

A. Yes, should you wish. You can turn off the Wi-Fi hotspot by contacting an OnStar advisor, via the My Vauxhall app or through your OnStar account

Q. I already have OnStar activated in my car, how do I get Wi-Fi?

A. The OnStar Services and 4G Wi-Fi require activation and are subject to mobile network coverage and availability. Wi-Fi Hotspot service requires account with nominated network operator.

After Trial

Q. How do I buy services & data after my free trials?

A. Please refer to vauxhall.co.uk/OnStar/After-my-Trial. Charges apply after the free trial period. The OnStar subscription packages could be different from the services included in the free trial package. Or contact Eakin Bros Ltd for more information.


*For more information about Vauxhall OnStar and to see the terms and conditions please visit www.vauxhall.co.uk/onstar/index

*For more information about Vauxhall OnStar, including terms and conditions and model range availability please contact Eakin Bros Ltd or visit www.vauxhall.co.uk/onstar/index